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Privacy

Your privacy is important to us. This policy explains what personal data we collect, how we use it, and how we keep it safe. Whether you’re placing an order, making an enquiry, or simply browsing our site, we’re committed to protecting your information every step of the way.

Privacy Policy

Effective Date: 26th March 2025

Safeguard Technologies Ltd. is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Safeguard Technologies Ltd.
Website: https://safeguardtechnologies.co.uk
Email: info@safeguardtechnologies.co.uk

2. What Personal Data We Collect

We collect the following types of personal data:

  • Name, email address, phone number, and message (via contact and appointment forms)

  • Billing and delivery address (to fulfil orders via our online shop)

  • User registration data for ARC (Alarm Receiving Centre) monitoring services

  • Order and product selection information (via WooCommerce)

  • Site usage data (via cookies and analytics tools)

We do not store or process any payment card details — these are handled securely by our payment provider.

3. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders

  • To register and activate devices with the ARC

  • To respond to enquiries and appointment bookings

  • To provide customer service and product support

  • To improve our website and understand user behaviour (via analytics tools)

  • To send occasional birthday cards or small gifts, based on legitimate interest

We do not use your personal data for marketing unless you have explicitly opted in.

4. Cookies and Analytics

We use cookies and similar technologies to improve user experience and monitor website performance, including:

  • Google Analytics

  • Facebook Pixel and Instagram tracking (if activated)

  • Microsoft Clarity for anonymised session analysis

You can manage your cookie preferences via your browser settings or our cookie banner.

5. Sharing Your Data

We only share your personal data with trusted third parties where necessary to deliver our services, including:

  • The ARC (Alarm Receiving Centre) for device registration

  • Payment processors (e.g. Stripe, PayPal)

  • HubSpot CRM (for customer service and communication management)

  • Website analytics and performance tools as listed above

All data is stored and processed within the UK or in accordance with GDPR-compliant safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal or regulatory requirements.

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Object to processing based on legitimate interest

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at: info@safeguardtechnologies.co.uk

8. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18. If we become aware of such data being submitted, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly shown.