Who We Are

We provide personal safety devices, telecare solutions and emergency response services to customers across the UK. From GPS safety watches and SOS fobs to 4G home phones and monitored support services, our focus is on helping people stay connected to the help they need, wherever life takes them.

Technology With A Personal Touch

Many telecare providers operate on a national scale but can feel distant and impersonal. At Safeguard, we believe technology works best when it’s backed by real people who genuinely care.

We take the time to understand each person’s circumstances before recommending a solution. Whether you’re looking for support for yourself, a parent, partner or someone you care for, our aim is to provide honest advice, practical guidance and ongoing support every step of the way.

We support customers throughout the UK using carefully selected devices, flexible response options and friendly customer service.

Most devices can be configured and delivered ready to use. In selected areas, including the Isle of Wight, we may also be able to offer local home setup, demonstrations and face-to-face support.

This combination allows us to deliver the convenience of a national service while retaining the personal approach of a smaller business.

The Safeguard Team

Sandra Knowles

Founder
& Operations Director

Chris Court

Founder
& Managing Director

Edward Court

Social Value & Community Responsibility

Andrew Tapsell

Finance & Compliance
Advisor

Rebecca Taylor

Health & Wellbeing
Advisor

how we work

Working Together for the Right Solution

1

Choose the right device

Everyone’s circumstances are different. Whether you’re looking for support for yourself, a parent, partner or someone you care for, we’ll help identify the most suitable device and response option based on your needs, lifestyle and level of support required.

Not sure where to start? Complete our Find The Right Device assessment and we’ll provide a personalised recommendation.

2

Order Your Device

Once you’ve chosen the right solution, we’ll prepare your device and create your account. This includes configuring the device, setting up emergency contacts and ensuring the correct response pathway is in place.

3

Setup & Activation

Most customers receive a fully configured device that is ready to use straight out of the box.

For customers on the Isle of Wight and selected surrounding areas, we offer a local home setup and demonstration service, helping you become familiar with the device and answering any questions you may have.

4

Ongoing Protection

Once activated, your device is there whenever you need it. Depending on your chosen package, alerts can be handled by nominated family and friends or by a UK-based 24/7 Monitoring Centre. Many devices also include features such as GPS location support, fall detection and two-way communication for additional reassurance.

5

Ongoing Support

Our relationship doesn’t end when your device is delivered. We’re here to help with account updates, contact changes, technical support and advice if your needs change in the future. Whether you’re a customer across the UK or here on the Isle of Wight, you’ll always be able to speak to a real person when you need assistance.