Terms of Service

Safeguard Technologies Ltd provides preventative technology and monitoring solutions designed to support wellbeing, reassurance and independent living.

Services may include:

• GPS-enabled devices
• Wellbeing monitoring devices
• Fall detection devices
• Personal safety alarms
• Communication devices
• Subscription-based support services
• Monitoring services through third party partners

Safeguard Technologies Ltd
Westbrook, Brook, Newport, England, PO30 4EJ
Company Number: 16333895
Telephone: 01983 666416
Email: info@safeguardtechnologies.co.uk

Safeguard Technologies provides technology intended to support reassurance, visibility and independent living.

Our services are designed to support users, families and carers by providing additional information, communication and alert functionality where appropriate.

Our services may involve third-party providers, including:

• Alarm Receiving Centres (ARCs)
• Mobile network providers
• Software platforms
• Payment providers
• Device manufacturers
• Emergency response partners
• Installation, support or fulfilment partners

Safeguard Technologies reserves the right to change its Alarm Receiving Centre, monitoring provider, network provider, device supplier or technology partners where reasonably necessary for operational, commercial, technical or service delivery reasons.

Safeguard Technologies services are designed to support wellbeing, reassurance and independent living but should not be relied upon as a substitute for:

• Emergency services
• Clinical care
• Supervision
• Personal carers
• Medical advice
• Safeguarding responsibilities

In an emergency, users or carers should always contact 999 or the appropriate emergency services where necessary.

While our devices and systems are designed to operate reliably, no technology can guarantee prevention of harm, injury, medical incidents or emergency situations.

The Service is intended to provide additional reassurance and support and should not be relied upon as the sole means of obtaining assistance in an emergency. Customers should continue to maintain access to alternative methods of contacting emergency services where reasonably possible.

Safeguard Technologies does not undertake clinical assessments, care assessments or risk assessments. Customers remain responsible for obtaining appropriate medical, social care or professional advice regarding their individual circumstances.

Our services may rely on:

• Mobile network coverage
• GPS signal availability
• Internet connectivity
• Device battery levels
• Third-party systems and providers
• Electrical power supplies
• Device software and firmware
• Correct device use, charging and wearing

As a result:

• Location accuracy may vary
• Alerts may occasionally be delayed
• Coverage may be reduced in certain buildings or locations
• Temporary interruptions may occur outside our control
• Fall detection alerts may not always activate
• Health and wellbeing readings may not always be accurate

The Service relies upon third party telecommunications networks, mobile phone networks, GPS services, internet services, electrical power supplies and other infrastructure outside the control of Safeguard Technologies. Whilst reasonable steps are taken to support reliability, Safeguard Technologies cannot guarantee uninterrupted availability of the Service and accepts no liability for interruptions, delays or failures caused by events outside its reasonable control.

GPS location information is provided for guidance purposes only and may be affected by buildings, weather conditions, network availability, satellite coverage, device settings and other environmental or technical factors. Safeguard Technologies does not guarantee the accuracy of location information displayed by any device or application.

Fall detection technology is designed to provide additional reassurance but cannot guarantee that all falls will be detected. It may also occasionally generate an alert where no fall has occurred. Customers should not rely solely upon fall detection technology as a substitute for appropriate supervision, care arrangements or emergency procedures.

Any health, wellbeing or biometric information displayed by a device, including heart rate, blood pressure, blood oxygen, temperature, step count or similar information, is provided for general information purposes only and should not be relied upon for diagnosis, treatment, monitoring of medical conditions or medical decision making. Customers should seek appropriate medical advice from a qualified healthcare professional.

Customers are responsible for ensuring devices remain adequately charged. Safeguard Technologies shall not be liable for any interruption to the Service resulting from a depleted battery, failure to charge a device, failure to wear or carry a device, or use of the device otherwise than in accordance with the instructions provided.

Safeguard Technologies cannot provide assistance where a device is not being worn, carried, charged, switched on, connected or used in accordance with the instructions provided.

Customers and carers should not rely solely on technology for safety or welfare monitoring.

The Customer is responsible for ensuring that all information provided to Safeguard Technologies remains accurate and up to date at all times. This includes, but is not limited to, emergency contact details, keyholder information, medical information, access arrangements, addresses and telephone numbers. Safeguard Technologies shall not be liable for any delay, failed response or other issue arising from inaccurate, incomplete or outdated information supplied by the Customer or a third party acting on their behalf.

The Customer agrees to notify Safeguard Technologies as soon as reasonably practicable of any significant change in circumstances that may affect the provision of the Service, including changes to health conditions, mobility, living arrangements, emergency contacts, access arrangements or any other information relevant to the operation of the Service.

Customers agree to:

• Provide accurate information
• Keep emergency contact details updated
• Use devices responsibly
• Ensure devices remain charged where applicable
• Wear, carry or use devices in accordance with the instructions provided
• Notify us of faults or issues promptly
• Maintain appropriate supervision and welfare arrangements where necessary

The Customer remains responsible for ensuring that suitable access arrangements exist in the event of an emergency. This may include maintaining up-to-date keyholder details or installing and maintaining a suitable key safe. Safeguard Technologies cannot accept responsibility for delays caused by a lack of access to the Customer’s property.

The Customer should regularly test the Device in accordance with any instructions provided by Safeguard Technologies and promptly report any fault, damage, loss, theft or suspected malfunction. Failure to test or report faults may affect the operation of the Service.

Where services are used by vulnerable individuals, responsibility for ongoing welfare and care remains with the individual, their family, carers or relevant professionals.

Our services are intended to support existing care arrangements, not replace them.

Some Safeguard Technologies services operate on a subscription basis.

Charges may include:

• Device setup fees
• Monthly subscription charges
• Replacement costs for lost or damaged equipment
• Optional support services

Payment terms will be explained at the point of purchase.

Failure to maintain subscription payments may result in suspension or termination of services.

Where VAT relief is claimed, the Customer confirms that they are eligible to receive VAT relief under current HMRC regulations and that all information provided is accurate and complete.

Safeguard Technologies reserves the right to recover any VAT, penalties, interest or associated costs arising from an incorrect declaration or from information subsequently found to be inaccurate.

Unless otherwise stated, devices supplied by Safeguard Technologies remain our property and are provided on a rental or managed-service basis.

Customers may be required to return devices:

• Following cancellation
• Following termination of services
• When a replacement or upgrade is required

Devices supplied by Safeguard Technologies remain the property of Safeguard Technologies unless expressly stated otherwise. The Customer is responsible for taking reasonable care of any supplied Device and may be charged a replacement fee where a Device is lost, stolen, deliberately damaged or not returned following cancellation of the Service.

Customers may be responsible for reasonable costs associated with lost, damaged or unreturned devices.

Customers may cancel services in accordance with the cancellation terms agreed at the point of purchase.

Any applicable notice periods, minimum terms or return requirements will be communicated during signup or onboarding.

Following notification of the Customer’s death, Safeguard Technologies may terminate the Service and request return of any equipment supplied.. Any equipment supplied by Safeguard Technologies must be returned within a reasonable period following notification, unless otherwise agreed in writing.

Safeguard Technologies reserves the right to suspend or terminate services where:

• Misuse occurs
• Abusive behaviour is directed towards staff, contractors or monitoring centre personnel
• Services are used unlawfully
• Payment obligations are not met
• Information required to operate the Service is incomplete, inaccurate or not provided
• Devices are repeatedly misused or used in a way that may compromise the Service

Safeguard Technologies reserves the right to suspend or terminate the Service immediately where the Customer, their representative, emergency contact or any person acting on their behalf engages in abusive, threatening, harassing, discriminatory or inappropriate behaviour towards Safeguard Technologies staff, contractors or monitoring centre personnel.

Where monitoring services or emergency contact functionality are enabled:

• Alerts may be routed to nominated contacts or third-party monitoring providers
• Emergency contacts are responsible for maintaining availability where agreed
• Response times may vary depending on circumstances and provider availability

Upon activation of an alarm or emergency alert, Safeguard Technologies and its monitoring partners will make reasonable efforts to contact emergency contacts, carers, healthcare professionals, emergency services or other appropriate responders. Safeguard Technologies cannot guarantee the availability, attendance time, actions or response of any third party once an alert has been escalated.

Safeguard Technologies does not guarantee immediate response or intervention.

Safeguard Technologies shall not be responsible for any costs, charges, damage, delay or loss arising from the actions or omissions of emergency contacts, keyholders, doctors, carers, response services, emergency services or any other third party contacted following an alert.

Where devices are used outside the United Kingdom, service availability, network coverage, response arrangements, emergency service escalation, GPS accuracy and device functionality may vary.

Safeguard Technologies cannot guarantee the availability of all features, services or response arrangements in overseas locations. Customers should contact Safeguard Technologies before relying on any device or service outside the United Kingdom.

Safeguard Technologies recognises the importance of safeguarding vulnerable individuals.

Where we reasonably believe there may be a genuine concern relating to safety or welfare, information may be shared where appropriate and proportionate with:

• Emergency contacts
• Monitoring providers
• Emergency services
• Healthcare professionals
• Safeguarding authorities

This will only occur where reasonably necessary to protect welfare or safety.

Safeguard Technologies processes personal information in accordance with UK data protection law.

Please refer to our Privacy Policy and Cookie Policy for further information:

Privacy Policy
Cookie Policy

We aim to provide a professional and supportive service at all times.

If you are unhappy with any aspect of our services, please contact us so we can investigate and attempt to resolve the issue promptly and fairly.

Email: info@safeguardtechnologies.co.uk

Users of our website agree not to:

• Misuse the website
• Attempt unauthorised access
• Introduce malicious software
• Interfere with website functionality
• Use the website unlawfully

We reserve the right to restrict access where misuse is identified.

All website content, branding, graphics, logos and materials remain the property of Safeguard Technologies Ltd unless otherwise stated.

Content may not be copied, reproduced or distributed without permission.

To the fullest extent permitted by law, Safeguard Technologies Ltd shall not be liable for:

• Indirect or consequential losses
• Loss arising from network failures or outages
• Interruptions caused by third party providers
• Inaccuracies in GPS or location services
• Delays in alerts or communications
• Events outside our reasonable control
• Failure of fall detection technology to detect a fall
• False alerts generated by fall detection technology
• Depleted batteries or devices not being charged
• Devices not being worn, carried, switched on or used correctly
• Reliance on health, wellbeing or biometric readings
• The actions or omissions of emergency contacts, keyholders, responders, carers, emergency services or other third parties

Except where liability cannot be excluded by law, Safeguard Technologies’ total liability arising from or in connection with the Service shall not exceed the total amount paid by the Customer for the Service during the twelve months immediately preceding the event giving rise to the claim.

Safeguard Technologies shall not be liable for any indirect, consequential or special loss, including loss of income, loss of opportunity, emotional distress, reputational damage or any loss arising from the actions or omissions of third parties.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

Safeguard Technologies shall not be liable for any failure or delay in providing the Service arising from circumstances beyond its reasonable control, including but not limited to telecommunications failures, mobile network outages, internet failures, power outages, cyber incidents, severe weather, natural disasters, industrial disputes, acts of terrorism, governmental action, emergency service disruption or failure of a third-party supplier or provider.

Where such an event occurs, Safeguard Technologies will take reasonable steps to minimise disruption where it is practical and proportionate to do so.

We may occasionally update, improve, suspend or modify services, devices, software, response arrangements or third-party providers where necessary for operational, security, commercial or technical reasons.

We will seek to communicate significant changes where reasonably practical.

We may update these Terms from time to time.

Updated versions will be published on this page with a revised review date.

Continued use of our services following updates constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Safeguard Technologies Ltd
Westbrook, Brook, Newport, England, PO30 4EJ
Telephone: 01983 666416
Email: info@safeguardtechnologies.co.uk