Effective Date: 5 April 2025
Last Reviewed: 1 May 2026

These Terms of Service (“Terms”) govern the use of products, services and website provided by Safeguard Technologies Ltd (“Safeguard”, “we”, “our” or “us”).

By purchasing, subscribing to or using our services, you agree to these Terms.

About Us

Safeguard Technologies Ltd provides preventative technology and monitoring solutions designed to support wellbeing, reassurance and independent living.

Services may include:

• GPS-enabled devices

• wellbeing monitoring devices

• fall detection devices

• personal safety alarms

• communication devices

• subscription-based support services

• monitoring services through third party partners

Company Information

Safeguard Technologies Ltd
Westbrook, Brook, Newport, England, PO30 4EJ
Company Number: 16333895
Telephone: 01983 666416
Email: info@safeguardtechnologies.co.uk

Our Services

Safeguard Technologies provides technology intended to support reassurance, visibility and independent living.

Our services are designed to support users, families and carers by providing additional information, communication and alert functionality where appropriate.

Our services may involve third-party providers, including:

• Alarm Receiving Centres (ARCs)

• mobile network providers

• software platforms

• payment providers

• device manufacturers

Important Service Limitations

Safeguard Technologies services are designed to support wellbeing, reassurance and independent living but should not be relied upon as a substitute for:

• emergency services

• clinical care

• supervision

• personal carers

• medical advice

• safeguarding responsibilities

In an emergency, users or carers should always contact 999 or the appropriate emergency services where necessary.

While our devices and systems are designed to operate reliably, no technology can guarantee prevention of harm, injury, medical incidents or emergency situations.

Connectivity & Technology Limitations

Our services may rely on:

• mobile network coverage

• GPS signal availability

• internet connectivity

• device battery levels

• third-party systems and providers

As a result:

• location accuracy may vary

• alerts may occasionally be delayed

• coverage may be reduced in certain buildings or locations

• temporary interruptions may occur outside our control

Customers and carers should not rely solely on technology for safety or welfare monitoring.

Customer Responsibilities

Customers agree to:

• provide accurate information

• keep emergency contact details updated

• use devices responsibly

• ensure devices remain charged where applicable

• notify us of faults or issues promptly

• maintain appropriate supervision and welfare arrangements where necessary

Where services are used by vulnerable individuals, responsibility for ongoing welfare and care remains with the individual, their family, carers or relevant professionals.

Our services are intended to support existing care arrangements, not replace them.

Orders, Subscriptions & Payments

Some Safeguard Technologies services operate on a subscription basis.

Charges may include:

• device setup fees

• monthly subscription charges

• replacement costs for lost or damaged equipment

• optional support services

Payment terms will be explained at the point of purchase.

Failure to maintain subscription payments may result in suspension or termination of services.

Device Ownership & Returns

Unless otherwise stated, devices supplied by Safeguard Technologies remain our property and are provided on a rental or managed-service basis.

Customers may be required to return devices:

• following cancellation

• following termination of services

• when a replacement or upgrade is required

Customers may be responsible for reasonable costs associated with lost, damaged or unreturned devices.

Cancellation

Customers may cancel services in accordance with the cancellation terms agreed at the point of purchase.

Any applicable notice periods, minimum terms or return requirements will be communicated during signup or onboarding.

Safeguard Technologies reserves the right to suspend or terminate services where:

• misuse occurs

• abusive behaviour is directed towards staff

• services are used unlawfully

• payment obligations are not met

Monitoring & Emergency Contacts

Where monitoring services or emergency contact functionality are enabled:

• alerts may be routed to nominated contacts or third-party monitoring providers

• emergency contacts are responsible for maintaining availability where agreed

• response times may vary depending on circumstances and provider availability

Safeguard Technologies does not guarantee immediate response or intervention.

Safeguarding & Welfare Concerns

Safeguard Technologies recognises the importance of safeguarding vulnerable individuals.

Where we reasonably believe there may be a genuine concern relating to safety or welfare, information may be shared where appropriate and proportionate with:

• emergency contacts

• monitoring providers

• emergency services

• healthcare professionals

• safeguarding authorities

This will only occur where reasonably necessary to protect welfare or safety.

Privacy & Data Protection

Safeguard Technologies processes personal information in accordance with UK data protection law.

Please refer to our Privacy Policy and Cookie Policy for further information:

Privacy Policy

Cookie Policy

Complaints

We aim to provide a professional and supportive service at all times.

If you are unhappy with any aspect of our services, please contact us so we can investigate and attempt to resolve the issue promptly and fairly.

Complaints may be submitted via:

Email: info@safeguardtechnologies.co.uk

Website Use

Users of our website agree not to:

• misuse the website

• attempt unauthorised access

• introduce malicious software

• interfere with website functionality

• use the website unlawfully

We reserve the right to restrict access where misuse is identified.

Intellectual Property

All website content, branding, graphics, logos and materials remain the property of Safeguard Technologies Ltd unless otherwise stated.

Content may not be copied, reproduced or distributed without permission.

Limitation of Liability

To the fullest extent permitted by law, Safeguard Technologies Ltd shall not be liable for:

• indirect or consequential losses

• loss arising from network failures or outages

• interruptions caused by third party providers

• inaccuracies in GPS or location services

• delays in alerts or communications

• events outside our reasonable control

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

Changes to Services

We may occasionally update, improve, suspend or modify services, devices or software where necessary for operational, security or technical reasons.

We will seek to communicate significant changes where reasonably practical.

Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on this page with a revised review date.

Continued use of our services following updates constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms, please contact:

Safeguard Technologies Ltd
Westbrook, Brook, Newport, England, PO30 4EJ
Telephone: 01983 666416
Email: info@safeguardtechnologies.co.uk