Delivery & Returns
We don’t just deliver your telecare device, we make sure it’s working perfectly and that you feel confident using it from day one.
Effective Date: 5 April 2026
Last Reviewed: 1 May 2026
At Safeguard Technologies, we aim to make delivery, setup and ongoing support as simple and reassuring as possible.
Our service is designed to provide not only the equipment itself, but also the confidence that it has been installed correctly and explained clearly to the user and, where appropriate, their family or carers.
Delivery & Setup
All devices supplied by Safeguard Technologies are personally delivered and professionally set up by a member of our team.
As part of the setup appointment, we may:
deliver and install the equipment
configure the device and connectivity
test device functionality
carry out a test alert or ARC connection where applicable
explain how the equipment works
answer questions from the user, family members or carers
ensure the customer feels confident using the device before installation is completed
We currently provide delivery and setup services across the Isle of Wight.
Delivery and installation timescales may vary depending on:
product availability
scheduling
connectivity requirements
customer location
urgency of need
Where possible, we aim to arrange installations promptly following confirmation of an order.
Support Following Installation
Following installation, customers can contact Safeguard Technologies for assistance with:
device support
setup queries
basic troubleshooting
replacement requests
subscription queries
returns or collections
Where devices are connected to a third-party Alarm Receiving Centre (ARC), emergency alerts will continue to be handled through the ARC in accordance with the service arrangement.
Faulty Devices
If a device develops a fault or stops functioning correctly, please contact us as soon as possible.
Depending on the nature of the issue, we may:
provide troubleshooting assistance
arrange a repair
replace the device
arrange collection and inspection
We aim to resolve genuine faults as quickly as reasonably possible.
Faults resulting from:
accidental damage
misuse
unauthorised modification
loss or theft
may not be covered by warranty or replacement arrangements.
Returns & Collections
If you need to return a device, please contact us first so we can arrange an appropriate collection or return process.
Devices should not be returned without prior arrangement.
Returns may be accepted where:
cancellation rights apply
the device is faulty
the service has ended
a replacement has been agreed
collection has been authorised by Safeguard Technologies
Returned equipment should, where reasonably possible:
include all supplied accessories
be returned in reasonable condition
not be intentionally damaged or modified
As many of our services involve rented or managed equipment, devices usually remain the property of Safeguard Technologies Ltd unless otherwise stated.
Cooling-Off & Cancellation Rights
Where applicable under the Consumer Contracts Regulations 2013, customers purchasing remotely may have the right to cancel within 14 days of installation or receipt.
Further details regarding cancellations, subscription terms and equipment responsibilities are available in our Terms of Service:
Hygiene & Device Handling
Returned devices may be inspected, cleaned, sanitised and tested before reuse or replacement.
For the safety of customers and staff, we ask that equipment is returned in a reasonably clean condition where possible.
Vulnerable Customers
We understand that some of our customers may be elderly, vulnerable, or supported by carers or family members.
Where appropriate and authorised, we are happy to communicate with nominated family members, carers or support professionals regarding delivery arrangements, setup and collections.
Delivery Limitations
While we aim to provide reliable delivery and setup services, delays may occasionally occur due to circumstances outside our reasonable control, including:
severe weather
ferry disruption
supplier delays
mobile network issues
technical or operational issues
We will always aim to communicate any significant delays as clearly as possible.
Contact Us
If you have any questions regarding delivery, setup, support or returns, please contact:
Safeguard Technologies Ltd
Tel: 01983 666416
Email: info@safeguardtechnologies.co.uk