FAQ's
Answers to some of the most common questions about our products, services, and how we support independent living.
Make an Enquiry
We offer a personal service to help you choose the right product. You can make a quick enquiry, or come along to one of our regular demonstration events to see the devices in action and ask questions.
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About Our Service
Safeguard Technologies provides personal alarm systems and telecare devices designed to help people live safely, confidently, and independently. Our services are built around supporting individuals who want to remain active — whether that’s living independently at home, getting out and about, or enjoying everyday routines with extra peace of mind.
We supply easy-to-use devices like GPS alarms, fall detectors, and home safety hubs — all linked to a 24/7 UK-based emergency response centre. Each system is professionally installed with a full demonstration, and backed by local customer support whenever you need it.
Our goal is simple: to help people stay safe without giving up their freedom or independence.
No — Safeguard Technologies is an independent provider, not linked to Wightcare or the local council. While Wightcare focuses on home-based alarm systems for Isle of Wight residents, we specialise in delivering modern, mobile-friendly telecare solutions designed to support independent living both at home and when out and about.
Our GPS-enabled devices offer 24/7 monitoring, fall detection, and location tracking, making them ideal for individuals who want the freedom to leave the house with added peace of mind. Unlike Wightcare, our services aren’t limited to the Isle of Wight — our devices work across the UK and even abroad, thanks to built-in roaming technology that connects to the strongest available network wherever you are.
We’re proud to offer a flexible, friendly, and personal service with a focus on supporting independence, safety, and confidence — no matter where life takes you.
Our service is designed for anyone who may feel vulnerable at times or wants extra peace of mind while staying independent. This includes:
Older adults who live alone or are becoming less steady on their feet
People living with long-term medical conditions or dementia
Individuals recovering from illness, injury, or surgery
Those who want the freedom to go out and about with confidence
Families and carers looking for reassurance when they can’t always be nearby
Whether you’re at home or out enjoying life, our devices are here to support you — offering instant access to help if needed, while encouraging independence and an active lifestyle. It’s care when you need it, and freedom when you don’t.
Telecare is the use of simple, smart technology to support people who may need help in an emergency — typically through devices like personal alarms, fall detectors, GPS trackers, or home safety hubs. These devices connect to a 24/7 response centre, where trained staff can speak to the user, assess the situation, and contact family, carers, or emergency services if needed.
Telecare is designed to help people live safely and independently, especially those who are older, living with health conditions, or at risk of falls. It offers peace of mind without limiting freedom — whether at home or out and about.
It’s different to telehealth, which involves the remote monitoring and sharing of medical data like blood pressure, heart rate, or glucose levels with healthcare professionals. While telehealth focuses on medical management, telecare focuses on personal safety and emergency support.
At Safeguard Technologies, we provide telecare solutions, not medical monitoring — our priority is helping people live independently with confidence, knowing help is always close at hand.
Getting Started
The installation fee covers local delivery, professional setup, and a full in-person demonstration of your device. It also includes configuration, signal checks, and a live test with the emergency response centre. This one-time charge ensures your equipment is ready to use and that you feel confident using it before we leave.
Our installer will bring the device to your home, set it up, and test the signal strength to ensure it works properly where you’ll be using it. We’ll then walk you through how to use the features, make a live test call to the response centre, and answer any questions. It’s all part of our personal, friendly service.
We aim to install most devices within a few working days, depending on your location and availability. If the request is urgent, we’ll always do our best to prioritise your booking.
Yes. You have a 14-day cooling-off period from the date of installation. If you decide the service isn’t right for you, just let us know within this time. We’ll cancel the agreement and stop any future rental charges. Please note the installation fee is non-refundable, and the device must be returned or made available for collection.
Devices & Features
Our personal alarms are simple to use. With the press of a button — or automatically if a fall is detected, the device connects you to our 24/7 emergency response centre. A trained operator will speak to you through the device, assess the situation, and contact a nominated person or emergency services if needed.
Both devices offer the same core safety features, including GPS tracking, Safe Zones, and SOS alerts. The watch looks like a regular wristwatch and is ideal for those who prefer something discreet and wearable. The pendant is lightweight and can be worn around the neck or clipped to clothing. It’s really about personal preference and comfort.
Most of our devices include automatic fall detection. If a fall is detected, the device will attempt to connect to the response centre even if the button isn’t pressed. If no movement or response is detected, help will still be dispatched.
Safe zones, also known as geo-fencing, allow you to set up virtual boundaries — such as around your home, local area, or a regular walking route. If the person wearing the device leaves the zone, an alert is triggered and sent to our response centre or nominated family members.
You can also set up timed safe zones, meaning alerts are only triggered if someone leaves the area during certain hours — ideal for daily routines or offering flexibility while still ensuring protection. This is particularly useful for individuals living with dementia or anyone who may be at risk of becoming disoriented.
Yes! Our GPS devices are designed to work anywhere, whether you’re at home, in the garden, walking the dog, or out shopping. They connect to the strongest mobile network signal available, so you’re protected on the go — not just indoors.
Yes — many of our devices include multi-network roaming, which means they will work in most countries where there’s mobile coverage. If you plan to travel abroad, please let us know in advance so we can confirm compatibility and ensure continued monitoring.
Technical & Network Questions
Our GPS devices use M2M (Machine-to-Machine) roaming SIM cards, which automatically connect to the strongest available mobile network in your area. This ensures the best possible signal at home or when out and about — no matter which network provider is strongest.
In most cases, yes. Our devices use multi-network technology, which allows them to find the best mobile signal in your location. We check signal strength during installation and will never leave a device in place if it doesn't work reliably.
Battery life depends on the specific device and how often it’s used. Some devices last a few days between charges, while others can last up to three months. You’ll receive a voice prompt or alert when it’s time to charge the device, and we’ll show you how to do this during installation.
If your device isn’t working as expected, contact our support team right away. We’ll talk you through a quick check over the phone, and if needed, we’ll arrange a replacement device. We’re here to make sure your service is always reliable and working correctly.
Costs & Contracts
Our service includes a one-time setup fee and a monthly rental fee. The setup fee covers delivery, installation, configuration, and a full demonstration. The monthly rental includes your device, access to our 24/7 monitoring centre, and ongoing support.
Yes — there is a minimum rental period of 6 months. After this, your agreement continues on a rolling monthly basis, which you can cancel at any time with one month’s notice.
Monthly rental fees are paid in advance by Direct Debit. We’ll help you set this up during the ordering process. You’ll receive a confirmation of payments and can contact us any time with billing queries.
Yes — you have a 14-day cooling-off period after installation. If you cancel within that time, we’ll stop any future rental payments. The setup fee is non-refundable, and the device must be returned or made available for collection.
If the device is not returned at the end of your service, a £150 non-return fee will apply. If it’s returned but damaged beyond normal wear and tear, a £75 damage fee may be charged. If your device is lost or stolen, please contact us immediately — a replacement fee may apply.
Yes — if you’d like to change to a different model (e.g. from pendant to watch), just let us know. We’ll talk you through the options and arrange a switch if suitable. Additional fees may apply depending on the device.
Emergency Response
When you press the SOS button, your device connects directly to a 24/7 UK-based Alarm Receiving Centre (ARC) operated by Taking Care. A trained responder will speak to you through the device, assess the situation, and contact either a nominated family member, friend, or emergency services if needed.
If your device includes automatic fall detection, it will send an alert to the ARC even if you don’t press the button. The response team will attempt to speak to you through the device. If there’s no reply, they’ll follow your emergency protocol — which may include calling your nominated contacts or dispatching emergency services.
Yes — most of our devices include two-way voice communication, so you can speak directly to the ARC responder when an alert is triggered. We’ll show you exactly how this works during installation.
Just let us know. You can call or email our support team at any time to update your emergency contacts. It’s important to keep this information up to date so the ARC can respond quickly and appropriately in the event of an emergency.
Support & Contact
You can update your emergency contacts at any time by calling us on 01983 666416 or emailing info@safeguardtechnologies.co.uk. We'll make sure the new information is passed securely to the monitoring centre.
For any non-emergency issues — such as questions about your device, charging, signal, or general troubleshooting — please contact our support team directly by phone or email. We’re always happy to help.
Yes. Our support doesn’t stop once the device is installed. If you need help at any point, we’re here for you — whether it’s advice, a replacement, or simply reassurance. Our local team is just a call or email away.
No problem — just let us know in advance. We can advise on whether your current device will continue to work at your new address and, if needed, help arrange reinstallation or setup in your new home.