Effective Date: 6 April 2025
Last Reviewed: 1 May 2026

Introduction

Safeguard Technologies Ltd is committed to promoting the safety, wellbeing and dignity of all individuals who use our services.

We recognise that some customers may be elderly, vulnerable, living alone, experiencing cognitive decline, or otherwise at increased risk of harm, neglect or exploitation.

While Safeguard Technologies is not a regulated care provider, we acknowledge our responsibility to act appropriately where safeguarding or welfare concerns are identified in connection with our services.

This policy sets out our approach to safeguarding and the steps we may take where concerns arise.

 

Purpose of This Policy

The purpose of this policy is to:

• promote safe and responsible working practices

• support the welfare of vulnerable individuals

• provide guidance on recognising safeguarding concerns

• explain how concerns may be escalated

• demonstrate Safeguard Technologies’ commitment to responsible service delivery

 

Scope

This policy applies to:

• directors

• employees

• contractors

• associates

• representatives acting on behalf of Safeguard Technologies Ltd

The policy applies in relation to:

• customers

• family members

• carers

• vulnerable adults

• individuals encountered during the delivery or support of our services

 

Our Commitment

Safeguard Technologies aims to:

• treat all individuals with dignity and respect

• promote independence and wellbeing

• communicate clearly and appropriately

• support safe and responsible use of technology

• respond appropriately to safeguarding concerns

• work cooperatively with families, carers and relevant professionals where appropriate

We recognise that safeguarding is everyone’s responsibility.

 

Understanding Safeguarding

Safeguarding refers to protecting a person’s right to live safely, free from abuse, neglect, exploitation or harm.

Safeguarding concerns may include, but are not limited to:

• physical abuse

• emotional or psychological abuse

• neglect

• financial abuse

• coercion or exploitation

• self-neglect

• unsafe living conditions

• concerns relating to confusion, vulnerability or wellbeing

 

Recognising Concerns

Safeguard Technologies staff or representatives may occasionally become aware of concerns during:

• device installation

• support visits

• customer communications

• emergency contact interactions

• monitoring escalations

• general service delivery

Possible indicators may include:

• signs of distress or confusion

• repeated welfare concerns

• evidence of neglect

• unexplained injuries

• unsafe living environments

• concerning behaviour from third parties

• repeated unanswered welfare alerts

• significant deterioration in wellbeing

Staff are not expected to investigate safeguarding concerns independently but are expected to act responsibly and report concerns appropriately.

 

Responding to Safeguarding Concerns

Where a safeguarding or welfare concern is identified, Safeguard Technologies may:

• record the concern appropriately

• escalate internally where necessary

• contact a nominated emergency contact

• contact a healthcare professional or support organisation where appropriate

• contact emergency services where immediate risk is identified

• make a safeguarding referral to the relevant local authority where reasonably necessary

Where there is an immediate risk to life or safety, emergency services should always be contacted via 999.

 

Information Sharing

Safeguard Technologies recognises that safeguarding may require appropriate information sharing in order to protect welfare or safety.

Information will only be shared where:

• there is a genuine safeguarding or welfare concern

• sharing is considered necessary and proportionate

• there is a lawful basis to do so

• disclosure is appropriate to protect an individual or others from harm

Information may be shared with:

• emergency contacts

• healthcare professionals

• monitoring providers

• safeguarding authorities

• emergency services

• law enforcement agencies where legally required

All information sharing will be handled responsibly and in accordance with UK data protection legislation.

 

Professional Boundaries

Safeguard Technologies staff and representatives are expected to maintain appropriate professional boundaries at all times.

This includes:

• behaving respectfully and professionally

• avoiding inappropriate personal involvement

• maintaining confidentiality

• not accepting inappropriate gifts or financial involvement

• not exploiting relationships with vulnerable individuals

 

DBS & Safer Working

Where appropriate to the nature of the role, Safeguard Technologies may seek Disclosure and Barring Service (DBS) checks for individuals involved in customer-facing activities.

Safeguard Technologies also aims to promote safer working through:

• appropriate supervision

• responsible recruitment practices

• safeguarding awareness

• clear reporting processes

 

Training & Awareness

Safeguard Technologies recognises the importance of safeguarding awareness.

We aim to ensure that individuals acting on behalf of the business understand:

• basic safeguarding principles

• how to recognise concerns

• when to escalate concerns

• the importance of confidentiality and respectful communication

 

Confidentiality

Safeguarding concerns will be handled sensitively and confidentially.

Information will only be shared with those who reasonably need access in order to protect welfare or safety or fulfil legal responsibilities.

 

Review of This Policy

This policy will be reviewed periodically and updated where appropriate to reflect operational, legal or regulatory developments.

 

Contact Information

For safeguarding-related concerns or questions regarding this policy, please contact:

Safeguard Technologies Ltd
Westbrook, Brook, Newport, England, PO30 4EJ
Email: info@safeguardtechnologies.co.uk
Telephone: 01983 666416